Refund policy
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At Lulu Sky Nova, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below before submitting a return request.
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, all items must:
Items that do not meet these conditions may not be accepted.
For hygiene and product-specific reasons, the following items are not eligible for return:
Please contact our Customer Support Team before sending any item back.
To help us process your request more efficiently, please include:
After your request has been reviewed and approved, we will provide detailed return instructions along with the appropriate return address.
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the return is due to:
Original shipping charges are non-refundable.
For your protection, we recommend using a shipping service that provides tracking information and keeping your tracking details until your return has been completed.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.
Please provide:
Our Customer Support Team will review the information and work with you to find an appropriate solution.
After your returned package has been received and inspected, we will notify you of the outcome by email.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Depending on your financial institution or payment provider, additional processing time may be required before the refund appears in your account.
Orders may be canceled within 12 hours of being placed.
Once an order has entered processing or has already been shipped, cancellation requests can no longer be accepted.
Please note:
Wisconsin does not generally require retailers to offer returns or refunds for properly sold merchandise, so clearly stating the store’s return conditions helps set expectations for online purchases.
The address displayed on our website is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return address and return instructions.
Lulu Sky Nova
3162 N 1ST ST
MILWAUKEE, WI 53212
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding returns or refunds, please contact vip@luluskynova.com. Our Customer Support Team typically responds within 24–48 business hours.
We truly appreciate your trust in Lulu Sky Nova. If something isn’t quite right, we’re here to listen, help, and work with you toward a solution that feels fair and comfortable. 💕
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