Shipping policy
Welcome to Lulu Sky Nova.
Thank you for shopping with Lulu Sky Nova. We want every order to feel simple, smooth, and dependable from the moment you place it to the moment it arrives. Below, you’ll find everything you need to know about our processing times, shipping options, tracking, and delivery information.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.
Processing Time
1–3 Business Days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed outside of regular business hours will be handled on the next available business day.
During holidays, promotions, or peak shopping periods, processing may take a little longer than usual.
Every order is carefully checked before dispatch to help ensure your items are accurate and meet our quality standards.
Shipping Methods & Rates
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $59.99 | $9.00 |
| Free Shipping | $60.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping charges are automatically applied at checkout based on your order total. Shopify supports order-value-based shipping rates and free-shipping thresholds like these.
Order Tracking
Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking information.
Tracking details generally become available within 24–48 hours after the carrier receives and scans your package.
If your tracking information has not updated immediately, please allow a little additional time for the carrier’s system to register the shipment.
You can also check your shipment through:
If you have any questions about your tracking information, our Customer Support Team will be happy to assist you.
Shipping Information
To help your order arrive smoothly, please keep the following in mind:
- Please carefully review your shipping address before completing your purchase.
- Shipping addresses cannot be changed once an order has entered processing.
- Orders containing multiple items may be shipped separately depending on inventory and fulfillment availability.
- Shipping carriers are selected based on the destination and available logistics services.
- We currently ship within the United States only.
- We currently do not deliver to APO, FPO, or DPO military addresses.
Shipping Delays
We work hard to prepare and dispatch orders promptly, but occasional delays may occur due to circumstances outside our control, including:
- Severe weather conditions
- Transportation disruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Unexpected carrier delays
- Other unforeseen logistical issues
We appreciate your patience and understanding if an unexpected delay affects your delivery. Clear information about possible service interruptions is an important part of setting realistic shipping expectations.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
To help us review the situation, please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item, if applicable
Our Customer Support Team will review the details and work with the appropriate shipping carrier to help find a suitable solution.
Incorrect Shipping Information
Please make sure your shipping information is complete and accurate before placing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned by the carrier. Once an order has entered processing, we may not be able to make changes to the shipping address.
Business Address
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before sending any merchandise back so we can provide the appropriate return instructions.
Lulu Sky Nova
3162 N 1ST ST
MILWAUKEE, WI 53212
United States
Business Correspondence Only – Not a Return Address
Contact Us
Lulu Sky Nova
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
If you have questions about shipping, tracking, delivery, or your order, please contact us at vip@luluskynova.com.
We truly appreciate you choosing Lulu Sky Nova. We’ll do our best to keep every step of your order clear, easy, and stress-free. 💕
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